More than once I’ve watched operational excellence being discussed at the wrong altitude. We talk about frameworks, operating models, maturity levels, and target states. Which are all very useful concepts, but often the key failing is that we skip the part where we talk about where and how the
When change goes wrong, the reflex is almost always the same. We add another check, tighten the form, escalate the approvals... It all feels like the responsible move and it looks like control externally. But most of the time, it will simply not fix the underlying problem. I’ve seen
Operational efficiency is one of the easiest things to talk about but one of the hardest things to do well. Most businesses I've worked with don’t lack ideas. They lack focus. If you ask any operations team what could be improved, you’ll get a long and
Vendor change is inevitable * Licensing models shift * Platforms evolve * Roadmaps get “simplified” * Program rules tighten or loosen None of this is new... What is consistently hard is trying to translate these changes into operational reality for our teams without creating chaos, fear, or unnecessary work. I’ve seen vendor change
Most leadership advice I've read ignores the operating environment. * It assumes people have time. * It assumes priorities are clear. * It assumes decisions are made in calm rooms with perfect information. ...but that’s not how most of us operate. In the environments I work in… shared platforms, service